00 34 96 646 3076
00 34 96 646 3076
Booking terms - The villa booking as confirmed on your invoice/statement is strictly for the persons named at the time of booking, for the specified date, in the specified villa. The price includes local taxes, gas, water, electricity and service charges (pool cleaning etc Note : you must provide your own pool/beach towels. We do not provide travel insurance, which is compulsory. Please do not make flight arrangements until such time as you have received confirmation of your booking from Oasis Villas. We do not accept responsibility for any travel plans and do not provide transportation to & from your accommodation, unless you request.
Booking Fee - On some advertised villas we are acting as a booking agent only, you will be passed onto the relevant organisation who then takes total control of the booking and responsibility. The fact that Oasis Villas accept monies due to owners or owner's agents for their holiday properties does not constitute any kind of contract between the person(s) booking the holiday property and Oasis Villas.
Changes to bookings - After confirmation, should any change be made to the booking, we reserve the right to charge £25.00 per amendment to cover administration costs. This includes the addition or deletion of guests.
Payment for bookings - Payment can be made by credit card (subject a 4% handling charge), debit card, personal cheque or by bank transfer. For security reasons, we do not recommend payment in cash.
A deposit of 25% is required in order to confirm your booking, with the balance due 8 weeks prior to your arrival date. For bookings within 8 weeks of your arrival date, payment is required in full at the time of booking.
Arrival & departure times - Unless otherwise agreed, the rental period commences at 17.00 local time on the day of arrival and terminates at 10.30 local time on the day of departure. Where possible, we do try and be flexible in this regard, but would ask your understanding when leaving to allow our housekeeping staff access at the agreed time.
Alterations and cancellations - Where you wish to alter your booking we will do our best to accommodate your request. In case of cancellation by the client, the following terms apply :
Cancellation more than 84 days prior to arrival, we refund 60% of the total cost.
Cancellation between 28 and 83 days prior to arrival, we refund 50% of the total cost.
Cancellation less than 28 days prior to arrival, full charge applies.
Note : cancellations should be covered by your holiday insurance, which should be in place at the time of booking. Kindly make sure that you have “ground cover“ in order to secure a refund on the rental element.
Alterations and cancellations by us : In the unlikely event that your chosen villa is not available, i.e. in case of a fire or other force majeure, our liability is limited to the provision of another property of similar standard or full refund of rental monies only.
Construction works - This area of Spain is developing rapidly, such that there may be building or road works in progress in the near vicinity of your villa. It is not always possible for us to gauge the extent of such work which typically appears without any prior notification. You should note that we are not responsible for such work and cannot be expected to prevent this work from taking place, nor will we pay any compensation for upset caused by any such works or related disturbance.
Cots, high chairs & Z beds - Should you wish to hire of any of the aforementioned, please advise us at the time of booking. Charges of £25.00, £15.00 and £50.00 per week respectively apply. Linen is supplied for cots and z beds unless otherwise agreed.
Air conditioning and fans - Most of our villas have one or other provided. If required we can arrange for hire of additional fans. Note : A few of our villas fitted with a/c offer this facility, in this instance a £75.00 per week 'usage fee' will apply.
Damage retainers - Our guests are responsible for taking care of the villa and it“s contents during their stay. Remember this is someones home and must be left clean & tidy at the end of your stay. This includes the cleaning of barbeques and disposal of rubbish in the local communal bins. A payment of £250.00 per villa is payable at the time of booking to cover damages. Payment can be accepted by cheque or credit card and will be refunded on your return home once the villa has been inspected; barring damage, breakages or items being inadvertently removed from the villa. Kindly advise our local staff of breakages in order that items can be replaced.
Damage and personal injury - Your booking contract is with the relevant villa owner and as such we do not have any responsibility to compensate you for any loss or damage, personal injury or death suffered during the rental.
Pets - Unless otherwise agreed, pets are not permitted under any circumstances. Failure to comply with these terms will cause cancellation of the rental contract and/or the cost of cleaning and sterilizing the villa.
Arrival arrangements - Normally you will be met at your villa by an Oasis Villas representative or advised of arrangements for key collection. In all cases, upon receipt of your final balance, you will receive details of these arrangements together with instructions of how to find the villa from your chosen airport/ point of road access.
Property maintenance and customer service - We take great pride in the presentation of our villas and handling our guests, but from time to time appliances and other service elements go wrong. In these circumstances, kindly report the situation to our local representative who will resolve the matter to the best of our ability as soon as humanly possible.
Linen & laundry - Prices are quoted on each property.